FREE STANDARD SHIPPING or $5 EXPRESS SHIPPING (Domestic U.S. only)

Customer Service Guide

CONTACTING CUSTOMER SERVICE

What Are The Hours For Customer Service?

Mink Case Customer Care representatives are available Monday – Friday 9:00 AM to 6:00 PM PST, via email at help@minkcase.com.

We pride ourselves in our Customer Satisfaction Guarantee.  You may return item(s)* purchased on Minkcase.com for any reason within the first thirty (30) days from the date of shipment. We will gladly exchange your product, or give you a full refund (excluding the shipping cost), whichever you prefer.

PLACING ORDERS

WHAT PAYMENT METHODS ARE ACCEPTED

We accept all major credit cards and you may also check out using PayPal.

 

HOW MUCH WILL IT COST TO SHIP MY ORDER

Standard shipping in the United States is FREE!  Mink ships with USPS First Class Mail.  Please allow up to 6 to 10 days for delivery of domestic orders.

For an additional charge, we also offer USPS Priority (2 to 4 day delivery), or FedEx Standard Overnight delivery (next business day – no Saturday delivery available).

To see shipping charges for your area, select your country from the drop down menu on the checkout page.  Enter your postal code and select “enter” to see the appropriate rate:

Do you deliver on Saturdays? What about Sundays?

Delivery days depend on your shipping selection.

USPS: First Class and Priority USPS Domestic order delivery is Monday – Saturday.  Alternate delivery service schedules are determined by the carrier.

FedEx: FedEx deliveries are Monday to Friday.  Saturday FedEx delivery is not available as an option at this time.

Special Note: All orders placed to PO Boxes or APO/FPO’s are only delivered by USPS.

WHY CAN'T I FIND MY COUNTRY LISTED IN THE SHIPPING MENU? HOW DO I CHECK OUT?

Due to higher than average fraud instances in certain countries, we do not accept credit card payments from customers in select countries (listed below).

 

I ENTERED THE WRONG ADDRESS - NOW WHAT DO I DO?

Contact Mink as soon as possible. We process and ship orders very quickly. Mink will make every effort to change the shipping address if we can make the change before the order is processed.

If the order has processed, we are happy to help you get the order to the correct address.  We know these mistakes happen and we will do our best to assist you with a replacement.  Please contact our Customer Care Team by emailing us at help@minkcase.com Monday – Friday 9:00 AM to 6:00 PM PST.

WHY ARE MY TRACKING DETAILS NOT SHOWING YET?

Shipping notices are sent by e-mail as soon as we generate the shipping label to fulfill your order – the designated carrier (USPS or FedEx) has to receive it and scan it to update their records.

Domestic Orders: Please allow 24 to 28 hours for the carrier to update their shipping records.

International Orders: The USPS tracking number you receive is not used to actually track the package – USPS does not provide tracking information on these packages once the package leaves the U.S. The number is assigned to be used in customs only.

WHY CAN'T I TRACK MY INTERNATIONAL ORDER?

Orders that have been shipped USPS First Class International do not provide order tracking as an option.  The package will update progress until it leaves the U.S., but will not track once it leaves the U.S. We can provide you with a Package ID number, however, these are provided for customs use only.

HOW DO I TRACK MY INTERNATIONAL ORDER?

USPS First Class International Shipments:
USPS does not offer package tracking to an International address.  The package will not track once it leaves the U.S.

Please allow 3 to 4 weeks for delivery.